1. Order Cancellation Window
Standard catalog orders may be cancelled within 24 hours of order placement for a full 100% refund without deduction, before raw timber cutting and preliminary joinery have begun.
2. Customized & Bespoke Furniture
Custom orders built to non-standard dimensions, bespoke carvings, or custom upholstery fabrics cannot be cancelled after raw timber has been tailored and machined (after 48 hours of design sign-off). Partial refunds may be considered on a case-by-case basis subject to material recovery costs.
3. Damaged or Defective on Delivery Claims
Our White-Glove delivery personnel unpack and assemble your furniture at your residence. Please inspect the piece upon arrival. In the rare event of transit damage or structural defect, report it immediately to the delivery team or within 48 hours with photographs. We will repair, replace the affected component, or provide a full replacement at our expense.
4. Refund Timelines & Mode of Payment
Approved refunds are credited back to the original payment source (Bank Account, UPI, or Credit/Debit Card) via our payment gateway within 5 to 7 business days from approval date.